Privacy Policy

Last updated: June 10, 2025

1. Introduction

At TVNest (TV setup & home services), we respect your privacy. This policy describes how we collect, use, protect, and share your personal information when you use our website, book a service, or interact with us.

2. Information We Collect

We may gather:

• Contact details (name, email, phone number)
• Service preferences (TV size, wall type, smart integrations)
• Payment details (when booking online)
• Technical logs like IP address, device type, browser info

3. How We Use Your Information

• To schedule, provide, and manage your TV installation service
• To send confirmations, reminders, and necessary updates
• To process payments securely
• To evaluate and improve our services and website experience

4. Sharing Your Data

We will not sell your personal data. We only share it with:

• Verified technicians and service teams
• Payment processors (e.g., Stripe) for billing purposes
• IF legally required, to comply with court orders or regulations

5. Cookies & Tracking

We use cookies and analytics tools to understand how you interact with our site, to note preferences, and to improve performance. You may disable cookies via your browser, though this may affect some site functionality.

6. How We Protect Your Data

Your information is stored securely using encryption and protected by access controls. We restrict access to authorized personnel only and employ security best practices.

7. Data Retention

We retain your personal information as long as needed to fulfill services, comply with legal obligations, or for legitimate business purposes like customer support and analysis.

8. Your Rights

You may:

• Access and update your information
• Request deletion of your personal data
• Withdraw your consent anytime

To exercise these rights, please contact us at privacy@tvnest.com.

9. International Privacy Compliance

We comply with data regulations such as GDPR (EU), CalOPPA (California), and CCPA, and ensure your data is treated in accordance with applicable laws :contentReference[oaicite:1]{index=1}.

10. Changes to This Policy

We may update this policy for legal or business purposes. Any changes will be posted with an updated date above.

11. Contact Us

Questions or concerns? Email us at privacy@tvnest.com or call +1 (555) 123-4567.